Environment considerations
Virtual Machine Support
PrintShop Mail Connectsupports VMWare Workstation, VMWare Server, VMWare Player, VMWare ESX (including VMotion), Microsoft Hyper-V and Microsoft Hyper-V/Azure infrastructure environments as software installed on the Guest operating system.
Copying (duplicating) a Virtual Machine with Connect installed and using both images simultaneously constitutes an infringement of our End-User License Agreement.
While some virtual machine environments (from VMWare and Microsoft) are supported, other virtual environments (such as Parallels, Xen and others) are not supported at this time.
Terminal Server/Service
PrintShop Mail Connect does not
support Terminal Server (or Terminal Service) environment as possible
under Windows 2000, 2003 and 2008. This is to say, if Terminal Service
is installed on the server where PrintShop Mail Connect
is located, unexpected behaviours may occur and will not be supported
by Objectif Lune Inc..
Furthermore, using PrintShop Mail Connect
in a Terminal Service environment is an infringement of our End-User License
Agreement.
Remote Desktop
Tests have demonstrated that PrintShop Mail Connect can be used through Remote Desktop. It is however possible that certain combination
of OS could cause issues. If problems are encountered, please contact OL Support
and we will investigate.
PrintShop Mail Connect 1.3 and
later have been certified under Remote Desktop.
64-bit Operating Systems
PrintShop Mail Connect is a 64-bit
software and can only be installed on 64-bit operating systems.
Antivirus Considerations
- Antivirus software may slow down processing or cause issues if
they are scanning in temporary folders or those used by PrintShop Mail Connect. Please see KB-002:
Antivirus Exclusions for more information.
- Antivirus software might interfere with installation scripts, notably
a vbs script to install fonts. McAfee, in particular, should be disabled
temporarily during installation in order for MICR fonts to install
and the installation to complete successfully.
Windows Search Indexing Service
Tests have concluded that the Windows Search service, used to provide
indexing for Windows Search, can interfere with Connect when installing
on a virtual machine. If the installation hangs during the last steps,
it is necessary to completely disable this service during installation.
- Click on Start, Run.
- Type in services.msc
and click OK.
- Locate the Windows
Search service and double-click on it.
- Change the Startup
Type to Disable,
and click Stop
to stop the service.
- Try the installation again.
- Once completely, you may re-enable the service and start
it.
Commandline switches and .ini entries
PrintShop Mail Connect is intended to work stably and reliably, based on Java and the Eclipse framework. To ensure this reliability and robustness, many Java and Eclipse parameters have been tested and tuned, which is reflected in the respective .ini entries and the used command line switches. A collection of valuable settings has been elaborated and found its entry in PrintShop Mail Connect “good switches list” (called the “whitelist”).
The protection of the end user’s system is one of our main goals and therefore we have implemented a very strict verification mechanism, which ensures, that only these whitelisted ini entries and commandline switches are accepted, when one of Connect components is started and run. Please be therefore advised, that any non-whitelisted ini entry or commandline switch will be accepted and will - if tried to be used - lead to the respective application’s “sudden death”. If you should encounter such a behaviour then please double-check your Connect log file/s for respective entries.
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