This page is intended to provide technical information about the environment in which PReS™ Workflow is intended to run.
PlanetPress Suite does not support Terminal Services environment as possible under Windows 2000, 2003 and 2008. This is to say, if Terminal Services is installed on the server where PlanetPress Suite is located, unexpected behaviors may occur and will not be supported by our company. Furthermore, using PlanetPress Suite in a Terminal Service environment is probably an infringement of our End-User License Agreement.
Terminal Services may also be referred to as Terminal Server or Remote Administration Mode (Windows Server 2003 and 2008).
Single-User Remote Desktop Protocol (RDP) (where only one person can use RDP at a time) is supported for PlanetPress Suite version 6.2 and higher, however it is only supported in Windows XP or Windows 2003. While later versions of Windows may not cause issues when accessing PlanetPress Suite through RDP, these combinations are no longer tested and may not be functional.
Both PlanetPress Suite 6 and PlanetPress Suite 7 officially support VMWare Environment. This includes VMWare Player, VMWare Workstation as well as an ESX VMWare Installation.
PlanetPress Suite 7.1 and higher also support VMotion, which means the virtual machine hosting PlanetPress Suite can be automatically moved from one ESX server to another in a clustered installation.
PlanetPress Suite 7.5.1 and higher started supporting Hyper-V virtualization in addition to the previous environments.
PlanetPress Suite is not officially supported on any other virtual machines such as Virtual PC, Parallels, Bochs, Xen, etc. While running PlanetPress on these virtual machines may work, and they are properly detected by PlanetPress Suite 7.5.1 and higher, we have not tested them and cannot offer support for them.
The PlanetPress Suite End-User License Agreement (EULA) specifies that a PlanetPress Suite software license may only be used on a single virtual or physical PC at a time. While copying a virtual machine for backup purposes is acceptable, running two instances of the same machine, using the same serial number, is strictly prohibited.
PlanetPress Suite version 7.1.3 and higher support 64-Bit operating system. However, our application remains 32-bits in this environment, which means that for all intents and purposes there is no difference between those two environments as far as PlanetPress Suite is concerned.
PReS™ Workflow generates a very large amount of temporary data on your hard disk, especially when manipulating or creating PDF files. This can sometimes cause issues when any other software is trying to access the temporary files at the same time as PReS™ Workflow and its components are trying to read, write, create or delete those files.
If you experience these issues you may want to temporarily disable your antivirus "live", "daily" or "deep" scans for the following folders and processes:
Disabling any antivirus scanning permanently on any folder or program is not recommended, and Objectif Lune cannot be held reliable for any consequence of disabling your antivirus or whitelisting the folders or executables listed here, or any other change in your antivirus protection setup!
Note: C:\Windows\Temp\ is used by multiple software which may cause risks on your computer. However, PReS™ Workflow may use this folder as temporary storage, especially in the case of creating PDF files. We do not recommend disabling scan on this folder, unless you notice performance issues when generating PDFs, and then only as a test.
For similar reasons, it is important to know that backup software can also access files while copying them to a remote backup location, so you should make sure that no PReS™ Workflow process is working during your backups.
The Microsoft Office 2010 line of products has not been certified for use with PlanetPress Suite. Some of its products may not be compatible with the connectors included in the Suite.